| Study ID | Outcome Category A: Consultation Process | How assessed | Use in analysis |
| Provider consultation communication behaviour |
| Alamo 2002 | Provider use of patient‐centred communication behaviours in video recordings of encounters. | Used GATHERES‐CP scoring system | Narrative |
| Alder 2007 | Provider use of patient‐centred communication behaviours in video recordings of encounters, shared decision making | Observation from videotapes as measured by the Maastricht History and Advice Checklist‐Revised (MAAS‐R). | Continuous variable in meta‐analysis |
| Fallowfield 2002 | Provider use of patient‐centred communication behaviours in video recordings of encounters, shared decision making | Medical Interaction Process System (MIPS) | Narrative |
| Haskard 2008 | Physician information giving | Patient report | Narrative |
| Heaven 2006 | Provider use of patient‐centred communication behaviours in audio recordings of encounters | Medical Interview Aural Rating Scale (MIARS) | Narrative |
| Ho 2008 | Provider use of patient‐centred communication behaviours in observed standardized patients | OSCE scores on observed standardized patient encounter | Continuous variable in meta‐analysis |
| Hobma 2006 | Provider use of patient‐centred communication behaviours in video recordings of encounters | MAAS Global Questionnaire for Providers. | Continuous variable in meta‐analysis |
| Howe 1996 | Provider's psychological distress detection rate following training in communication skills among video recordings of own patients | Checklist for video analysis among patients with high scores on General Health Questionnaire (GHQ) | Continuous variable in meta‐analysis |
| Joos 1996 | Provider elicitation of all patient concerns (previously stated on checklist) in audio recordings of encounters | Roter Interactional Analysis System (RIAS) | Continuous variable in meta‐analysis |
| Kinmonth 1998 | Quality of communication with provider | Proportion of patients rating maximum quality | Dichotomous |
| Krones 2008 | Shared decision making, patient perception that doctor knows patient | SDM‐Q, Patient Participation Survey | Narrative |
| Langewitz 1998 | Provider use of patient‐centred communication behaviours in video recordings of encounters with standardized patients | Maastricht History and Advice Checklist‐Revised (MAAS‐R) | Continuous variable in meta‐analysis |
| Levinson 1993 | Provider and patient‐centred communication behaviours | Change scores: observed from video using RIAS | Narrative |
| Lewis 1991 | Patient‐centered communication style in video recording of actual encounters | Percentage and number of statements in encounter by Pantell/Stewart coding method | Narrative |
| Loh 2007 | Consultation time; doctor facilitation of patient involvement | Time in min; Participation surveys: PICS, variation of Man‐Song‐Hing scale | Continuous variable in meta‐analysis |
| Longo 2006 | Involving patient in decision making | Observation (Provider score on OPTION instrument for patient agreement and involvement) | Narrative |
| Margalit 2005 | Provider’s biopsychosocial knowledge, intentions, patient‐centred attitudes; Physician detection of patient distress | Physician self‐report; Patient report (physician detection of patient distress) | Narrative |
| Merckaert 2008 | Patient‐centered communication style in audio recording of simulated and actual encounters | Audio rating: French translation of “Cancer Research Campaign Workshop Evaluation Manual”; | Continuous variable in meta‐analysis |
| Moral 2003 | Consultation behaviour in standardized patient encounters | Rated by GATHA‐RES (instrument/rating scale designed by authors) | Narrative |
| Pill 1998 | Provider use of patient‐centred communication behaviours in audiotaped encounters. | Investigator developed coding | Narrative |
| Putnam 1988 | Patient and provider use of patient‐centred communication behaviours in audiotaped encounters | Coded verbal response modes (VRMs) | Narrative |
| Robbins 1979 | Provider use of patient‐centred communication behaviours in video taped encounters; empathy scores | Coded responses using Kagan, Brockway, Curkhuff scales; Affect Sensitivity Scale (empathy) | Narrative |
| Roter 1995 | Provider use of emotion‐handling skills in audio recordings of encounters with simulated patients, actual patients | Changes in emotion handling score using study‐specific coding measure | Dichotomous |
| Smith 1998 | Provider use of patient‐centred communication behaviours in audio recorded encounters with real patients, video recorded simulated patients. | Study‐specific rating scales | Narrative |
| Song 2005 | Knowledge of advanced care planning | Patient/surrogate report | Continuous |
| Stewart 2007 | Provider use of patient‐centred communication behaviours in video recordings of encounters. | Score from Patient‐Centred Communication Measure | Continuous variable in meta‐analysis |
| Thom 1999 | Provider's humaneness during visit | Patient perception from score on Physician Humanistic Behaviors Questionnaire | Narrative |
| Wilkinson 2008 | Provider use of patient‐centred communication behaviours in audio recordings of encounters. | Communication Skill Rating Scale coverage score at baseline; skills change score) | Continuous variable in meta‐analysis |
| Wolf 2008 | Reported skills by providers | Structured checklist | Narrative |
| Patient centered actions |
| Briel 2006 | Medication prescribed | Provider self‐report | Dichotomous variable in meta‐analysis |
| Clark 2000 | Medication prescribed, treatment/action plan given | Patient/parent report, provider survey | Dichotomous variable in meta‐analysis |
| Dijkstra 2006 | Diabetes‐specific process measures at index visit and 12 months | From medical record | Narrative |
| Glasgow 2004 | Patient‐centred activities completed | Number completed out of a priori list | Continuous variable in meta‐analysis |
| Impact on provider‐patient relationship |
| Bieber 2008 | Quality of patient‐physician relationship | By FAPI questionnaire, patient report | Narrative |
| Harmsen 2005 | Mutual understanding | Patient and doctor survey, Mutual Understanding Scale (MUS) | Narrative |
| Other consultation process outcomes |
| Brown 2001 | Duration of consultation | Audiotape recording | Narrative |
| Kennedy 2004 | Number of visits to clinic, medical and surgical treatment in hospital | Counts from medical record | Narrative |
| McLean 2004 | Duration of consultation | Timed by the physician | Narrative |
