Mobile phone messaging reminders for attendance at scheduled healthcare appointments

Appendices

cellular phone/
text messag$.ab,ti.
texting.ab,ti.
short messag$.ab,ti.
sms.ab,ti.
(multimedia messag$ or multi‐media messag$).ab,ti.
mms.ab,ti.
((cellular phone$ or cell phone$ or mobile phone$) and (messag$ or text$)).ab,ti.
or/1‐8
randomized controlled trial.pt.
controlled clinical trial.pt.
randomized controlled trials.sh.
random allocation.sh.
double blind method.sh.
single blind method.sh.
or/10‐15
animals/ not (human/ and animals/)
16 not 17
clinical trial.pt.
exp clinical trials/
(clin$ adj25 trial$).ti,ab.
((singl$ or doubl$ or trebl$ or tripl$) adj25 (blind$ or mask$)).ti,ab.
placebos.sh.
placebo$.ti,ab.
random$.ti,ab.
research design.sh.
or/19‐26
27 not 17
18 or 28
exp evaluation studies/
follow up studies/
prospective studies/
(control$ or prospectiv$ or volunteer$).tw.
cross over studies/
comparative study/
or/30‐35
experiment$.tw.
(time adj series).tw.
(pre test or pretest or (posttest or post test)).tw.
(pre intervention or preintervention or (post intervention or postintervention)).tw.
(impact$ or intervention$ or chang$ or outcome$).tw.
effect$.tw.
or/37‐42
36 and 43
animals/ not (human/ and animals/
44 not 45
29 or 46
47 and 9
limit 48 to yr="1993 ‐ 2008"

Table 1. Characteristics of communication modes

	Face‐to‐face	Postal Letter	Call to Landline	Call to Mobile	Web Based (EHR)	Email	SMS / MMS
Immediacy	Slow: Requires a visit to provider	Slow: 2 days	Immediate: If person at home. Return call may be necessary.	Immediate: If person answers (more likely than landline) Return call may be necessary Immediate	Immediate:	Immediate Or stored	Immediate Or stored
Privacy and Confidentiality	High: Personal communication	High: Personally addressed	Low: Confidentiality prevents message being left as others may answer or retrieve it.	High: Personal device enables possibility of message being left	Moderate: Personal / public device?	Moderate: Personal / public device?	High if Personal device
Likelihood of misinterpretation	Low	Moderate	Low: Patient can request immediate clarification	Low: Patient can request immediate clarification	Moderate	Moderate	Moderate
Delivery confirmation	N/A	Yes: at significant expense	Unnecessary if call answered. No if message left	Unnecessary if call answered. No if message left	N/A	Yes	Yes
Cost	High	Moderate	Low	Moderate	Low	Low	Low

Table 1. Characteristics of communication modes

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